Contact Us
At Pai Gow, we are committed to providing you with the best possible gaming experience and support. If you have any questions or concerns about your account, game play, or anything else, please don't hesitate to reach out.
Live Chat Support
We offer 24/7 live chat support in multiple languages to ensure that our players get the help they need whenever they need it. Our team of dedicated customer support specialists is available to assist you with any questions or concerns you may have regarding your account, game play, or anything else related to Pai Gow.
Email Support
If you prefer to contact us by email, please feel free to send an email. Our team will respond to your inquiry as soon as possible, usually within 10 business days. Please note that we have a dedicated support email address for players who need assistance with responsible gambling issues or account-related matters.
Help Centre
In addition to live chat and email support, you can also find helpful answers to frequently asked questions (FAQs) in our comprehensive help centre. The help centre is available 24/7 and includes detailed information on various topics related to game play, accounts, deposits, withdrawals, and more.
Responsible Gambling Assistance
Pai Gow takes responsible gambling very seriously. If you or someone you know has a problem with gambling, please don't hesitate to contact us for assistance. Our support team is trained to provide guidance and resources for players struggling with responsible gambling issues.
Technical Support
For technical-related matters such as game problems, connectivity issues, or browser compatibility concerns, our dedicated support team is available 24/7 to help resolve the issue promptly.
Verification Support
If you need assistance with verifying your account information or have any questions about the verification process, please contact us for guidance. Our team will assist you every step of the way to ensure that your account is secure and up-to-date.
Complaint or Dispute Guidance
In case of a dispute or complaint regarding your game play, deposit, withdrawal, or any other issue related to Pai Gow, we have a clear and transparent process in place to address these matters. You can contact our support team for guidance on the next steps to take.
Communication Response Expectations
We aim to respond to all inquiries within 24 hours of receipt during business hours (Monday-Friday, 9 AM-5 PM AEST). However, please note that response times may vary depending on the complexity and volume of requests received by our support team.
Self-Serve Help Options
In addition to contacting us directly for assistance, you can also access various self-help options within your account settings. For example, you can reset your password or update your payment information via our secure online form.
By choosing Pai Gow as your online casino of choice, rest assured that we are committed to providing a safe and enjoyable gaming experience. If you have any questions, concerns, or need further guidance, don't hesitate to reach out – we're here to help!
